Customer Care & FAQs

Find answers to common questions about our products, delivery and returns. Some products may be featured before orders open; availability and delivery information are shown on each product page when the product is available to order.

Products and availability

Can I buy the products shown on KASRIVA?

Availability varies by product. Some items are presented as previews before they can be ordered. When an item is ready to purchase, its product page will show the price, availability and relevant delivery details.

How do you choose your products?

We look for products that are genuinely useful, well designed and made to last. We also consider product information, delivery arrangements and the support we can offer you.

Delivery

Where do you deliver, and how long does it take?

Our initial focus is Sweden. Available delivery destinations, charges and estimated delivery times depend on the product and will be shown before you order. Delivery to other Nordic countries may vary by product.

Who ships my order?

Depending on the product, your order may be dispatched directly by a supplier or through a logistics partner, including from outside Sweden. Items may arrive in separate parcels. KASRIVA remains your seller and your point of contact for delivery and aftercare.

Will I pay extra if my order arrives in separate parcels?

No. You won't pay extra simply because your order arrives in more than one parcel. The applicable delivery cost will be shown before you place your order.

How are larger items delivered?

Larger products may need special transport or a delivery appointment. We'll explain the options and any extra delivery costs before you order. If an item can't be returned by standard post, we'll also provide the return shipping cost or an estimate.

Returns & refunds

Can I return my order?

Yes. Most online purchases come with a 14-day right of withdrawal. Contact support@kasriva.com with your order number and we'll guide you through the return process.

How much does a return cost?

If you change your mind, you normally cover the return shipping cost. For larger items that cannot usually be returned by post, we'll explain the applicable cost or estimate before purchase.

What if something is wrong with my order?

Get in touch with support@kasriva.com and include your order number. We'll help resolve the issue and cover necessary return costs where we're responsible.

For full details, see our Returns & Refunds Policy.

Product advice

Can you help me choose a product?

Of course. If you have questions about a product, sizing or compatibility, email hello@kasriva.com. For existing orders, returns or faults, reach us at support@kasriva.com.